Web Survey Bibliography
Title From short message service (SMS) - questionnaires to mobile Internet surveys: Integrating the mobile phone into market research
Author Friedrich-Freksa, M., Liebelt, M.
Year 2005
Access date 29.03.2005
Abstract The constantly increasing coverage of mobile phones in the population and the establishment of online research raises interesting perspectives for the further development of research instruments. Only recently has questioning via SMS developed into an innovative research method. It is characterized by a) high accessability of the mobile population, b) direct and immediate data collection, c) automatized data management and d) limitations on wording of questions (160 signs) and the range of the survey.Due to the latter, the SMS-questionnaire cannot replace classical research methods, it is best used as a supplementary tool for the data collection process. In this context, a combination between mobile and online elements have proven the most promising method.To this end, yoc has developed an experimental-control group design to measure the advertising effects of mobile marketing campaigns. A random sample was selected in the yoc mobile community in order to carry out a survey. Chosen persons were contacted via SMS and questioned about their readiness to participate in an online survey. Half of the group was invited to take part in a mobile campaign (experimental group), the other half received a reminder via SMS with reference to the survey (control group). Both groups were questioned through an online questionnaire immediately after campaign completion. The combined approach proved successful: In addition to high readiness for participation and the fast recruitment via SMS the online-survey has reached large participation rates. For the development of future survey systems, a strategical approach lies in linking mobile services with existing online research approaches. The YOC AG is currently developing such an instrument. Starting point is a webbased surface, which allows conception, realization, analysis and administration of surveys. Increasingly capable transmission standards and the mobile devices of the next generation enable data collection via mobile internet. By combining the advantages of a web-based system with the possibility of immediate and direct contact free of spatial restrictions of mobile phone arises an innovative, multimedial survey-instrument which integrated the mobile device into internet.
Abstract - optional Von der SMS Befragung zu mobilen Internetumfragen: Integration des Mobiltelefons in die MarktforschungDie bereits hohe und weiter ansteigende Verbreitung von Mobiltelefonen in der Bevölkerung und die Etablierung der Online Forschung werfen für die Marktforschungsbranche interessante Perspektiven für die Weiterentwicklung von Befragungsinstrumenten auf. In jüngster Zeit hat sich die Befragung per SMS als innovative Erhebungsmethode entwickelt. Diese wird charakterisiert durch a) hohe Erreichbarkeit der mobilen Population, b) schnelle und direkte Datenerhebung, c) automatisiertes Datenmanagement und d) Begrenzungen bei der Fragenformulierung (160 Zeichen) und beim Befragungsumfang.Auf Grund der zuletzt genannten Einschränkungen ersetzt die SMS-Befragung klassische Ansätze nicht, sondern wird als ergänzendes Instrument im Datenerhebungsprozess benutzt. Dabei haben sich kombinierte Erhebungserfahren aus mobilen und internetbasierten Elementen als vielversprechend erwiesen. Zu diesem Zweck hat yoc ein klassisches Experimental-Kontrollgruppen-Design zur Messung der Werbewirkung von mobilen Kampagnen entwickelt. Dabei wurde für eine Studie in der yoc_Mobile-Community eine Zufallsstichprobe gebildet. Über SMS wurden diese Personen kontaktiert und nach ihrer Teilnahmebereitschaft an einer Online-Umfrage gefragt. Im Anschluss wurde die Hälfte der befragungsbereiten Personen zu einer mobilen Kampagne eingeladen (Experimentalgruppe){:} die andere Hälfte erhielt einen Reminder per SMS mit Hinweis auf die Befragung (Kontrollgruppe). Nach Ablauf der Kampagne wurden beide Gruppen über einen Onlinefragebogen befragt. Es zeigte sich, dass der kombinierte Erhebungsansatz erfolgreich war: Neben der hohen Teilnahmebereitschaft und der schnellen Rekrutierung über die Kontaktansprache per SMS, hat auch die anschließende Onlineumfrage eine hohe Ausschöpfung erzielt.Ein strategischer Ansatz für den Aufbau zukünftiger Befragungssysteme liegt in der Vernetzung von mobilen Diensten mit bestehenden Online-Befragungsansätzen. Derzeit entwickelt die YOC AG ein dafür geeignetes Instrument. Ausgangspunkt ist eine webbasierte Oberfläche, die die Konzeption, Umsetzung, Auswertung und Verwaltung von Befragungen ermöglicht. Leistungsfähigere Übertragungsstandards sowie mobile Endgeräte der neuen Generation erlauben die Datenerhebung über das Mobile Internet. Durch die Kombination der Vorteile eines webbasierten Systems mit der hohen Reichweite und der schnellen und ortsunabhängigen Erreichbarkeit von Befragungsteilnehmern über das Mobiltelefon, entsteht ein innovatives, multimediales Befragungsinstrument, das das mobile Endgeräte in das Internet integriert.
Access/Direct link Homepage - conference - (abstract)
Year of publication2005
Bibliographic typeConferences, workshops, tutorials, presentations
Web survey bibliography - Germany (361)
- Interviewer effects on onliner and offliner participation in the German Internet Panel; 2017; Herzing, J. M. E.; Blom, A. G.; Meuleman, B.
- Comparing the same Questionnaire between five Online Panels: A Study of the Effect of Recruitment Strategy...; 2017; Schnell, R.; Panreck, L.
- Push2web or less is more? Experimental evidence from a mixed-mode population survey at the community...; 2017; Neumann, R.; Haeder, M.; Brust, O.; Dittrich, E.; von Hermanni, H.
- Social Desirability and Undesirability Effects on Survey Response latencies; 2017; Andersen, H.; Mayerl, J.
- Comparison of response patterns in different survey designs: a longitudinal panel with mixed-mode and...; 2017; Ruebsamen, N.; Akmatov, M. K.; Castell, S.; Karch, A.; Mikolajczyk, R. T.
- Mobile Research im Kontext der digitalen Transformation; 2017; Friedrich-Freksa, M.
- Kognitives Pretesting; 2017; Neuert, C.
- Grundzüge des Datenschutzrechts und aktuelle Datenschutzprobleme in der Markt- und Sozialforschung; 2017; Schweizer, A.
- Article Establishing an Open Probability-Based Mixed-Mode Panel of the General Population in Germany...; 2017; Bosnjak, M.; Dannwolf, T.; Enderle, T.; Schaurer, I.; Struminskaya, B.; Tanner, A.; Weyandt, K.
- Socially Desirable Responding in Web-Based Questionnaires: A Meta-Analytic Review of the Candor Hypothesis...; 2016; Gnambs, T.; Kaspar, K.
- Methodological Aspects of Central Left-Right Scale Placement in a Cross-national Perspective; 2016; Scholz, E.; Zuell, C.
- Predicting and Preventing Break-Offs in Web Surveys; 2016; Mittereder, F.
- Incorporating eye tracking into cognitive interviewing to pretest survey questions; 2016; Neuert, C.; Lenzner, T.
- Geht’s auch mit der Maus? – Eine Methodenstudie zu Online-Befragungen in der Jugendforschung...; 2016; Heim, R.; Konowalczyk, S.; Grgic, M.; Seyda, M.; Burrmann, U.; Rauschenbach, T.
- Comparing Cognitive Interviewing and Online Probing: Do They Find Similar Results?; 2016; Meitinger, K., Behr, D.
- Device Effects - How different screen sizes affect answers in online surveys; 2016; Fisher, B.; Bernet, F.
- Effects of motivating question types with graphical support in multi channel design studies; 2016; Luetters, H.; Friedrich-Freksa, M.; Vitt, SGoldstein, D. G.
- Analyzing Cognitive Burden of Survey Questions with Paradata: A Web Survey Experiment; 2016; Hoehne, J. K.; Schlosser, S.; Krebs, D.
- Secondary Respondent Consent in the German Family Panel; 2016; Schmiedeberg, C.; Castiglioni, L.; Schroeder, J.
- Does Changing Monetary Incentive Schemes in Panel Studies Affect Cooperation? A Quasi-experiment on...; 2016; Schaurer, I.; Bosnjak, M.
- Using Cash Incentives to Help Recruitment in a Probability Based Web Panel: The Effects on Sign Up Rates...; 2016; Krieger, U.
- The Mobile Web Only Population: Socio-demographic Characteristics and Potential Bias ; 2016; Fuchs, M.; Metzler, A.
- The Impact of Scale Direction, Alignment and Length on Responses to Rating Scale Questions in a Web...; 2016; Keusch, F.; Liu, M.; Yan, T.
- Web Surveys Versus Other Survey Modes: An Updated Meta-analysis Comparing Response Rates ; 2016; Wengrzik, J.; Bosnjak, M.; Lozar Manfreda, K.
- Retrospective Measurement of Students’ Extracurricular Activities with a Self-administered Calendar...; 2016; Furthmueller, P.
- Privacy Concerns in Responses to Sensitive Questions. A Survey Experiment on the Influence of Numeric...; 2016; Bader, F., Bauer, J., Kroher, M., Riordan, P.
- Ballpoint Pens as Incentives with Mail Questionnaires – Results of a Survey Experiment; 2016; Heise, M.
- Does survey mode matter for studying electoral behaviour? Evidence from the 2009 German Longitudinal...; 2016; Bytzek, E.; Bieber, I. E.
- Forecasting proportional representation elections from non-representative expectation surveys; 2016; Graefe, A.
- Setting Up an Online Panel Representative of the General Population The German Internet Panel; 2016; Blom, A. G.; Gathmann, C.; Krieger, U.
- Online Surveys are Mixed-Device Surveys. Issues Associated with the Use of Different (Mobile) Devices...; 2016; Toepoel, V.; Lugtig, P. J.
- Stable Relationships, Stable Participation? The Effects of Partnership Dissolution and Changes in Relationship...; 2016; Mueller, B.; Castiglioni, L.
- Will They Stay or Will They Go? Personality Predictors of Dropout in Online Study; 2016; Nestler, S.; Thielsch, M.; Vasilev, E.; Back, M.
- Respondent Conditioning in Online Panel Surveys: Results of Two Field Experiments; 2016; Struminskaya, B.
- A Privacy-Friendly Method to Reward Participants of Online-Surveys; 2015; Herfert, M.; Lange, B.; Selzer, A.; Waldmann, U.
- The impact of frequency rating scale formats on the measurement of latent variables in web surveys -...; 2015; Menold, N.; Kemper, C. J.
- Investigating response order effects in web surveys using eye tracking; 2015; Karem Hoehne, J.; Lenzner, T.
- Implementation of the forced answering option within online surveys: Do higher item response rates come...; 2015; Decieux, J. P.; Mergener, A.; Neufang, K.; Sischka, P.
- Translating Answers to Open-ended Survey Questions in Cross-cultural Research: A Case Study on the Interplay...; 2015; Behr, D.
- The Effects of Questionnaire Completion Using Mobile Devices on Data Quality. Evidence from a Probability...; 2015; Bosnjak, M.; Struminskaya, B.; Weyandt, K.
- Are they willing to use the web? First results of a possible switch from PAPI to CAPI/CAWI in an establishment...; 2015; Ellguth, P.; Kohaut, S.
- Measuring Political Knowledge in Web-Based Surveys: An Experimental Validation of Visual Versus Verbal...; 2015; Munzert, S.; Selb, P.
- Changing from CAPI to CAWI in an ongoing household panel - experiences from the German Socio-Economic...; 2015; Schupp, J.; Sassenroth, D.
- Rating Scales in Web Surveys: A Test of New Drag-and-Drop Rating Procedures; 2015; Kunz, T.
- Mode System Effects in an Online Panel Study: Comparing a Probability-based Online Panel with two Face...; 2015; Struminskaya, B.; De Leeuw, E. D.; Kaczmirek, L.
- Higher response rates at the expense of validity? Consequences of the implementation of the ‘forced...; 2015; Decieux, J. P.; Mergener, A.; Neufang, K.; Sischka, P.
- A quasi-experiment on effects of prepaid versus promised incentives on participation in a probability...; 2015; Schaurer, I.; Bosnjak, M.
- Response Effects of Prenotification, Prepaid Cash, Prepaid Vouchers, and Postpaid Vouchers: An Experimental...; 2015; van Veen, F.; Goeritz, A.; Sattler, S.
- Recruiting Respondents for a Mobile Phone Panel: The Impact of Recruitment Question Wording on Cooperation...; 2015; Busse, B.; Fuchs, M.
- The Influence of the Answer Box Size on Item Nonresponse to Open-Ended Questions in a Web Survey ; 2015; Zuell, C.; Menold, N.; Koerber, S.